HELP! How Do I.....
This
area of our site is designed to answer all those questions
that you don't usually find on a web site. Things such as
How to use our store, what to do if the item/s you purchased
need to be returned, security, your privacy and a whole host
of other questions.
Select
from the menu below the question that best fits what you would
like to know. If the question you would like to ask is not
listed, then please email us and we will do our best to answer
as soon as possible. email us at help@thehairshop.co.uk
How
do I use your online shop?
How do I return goods - what is your
returns policy?
How can I be sure that your site is secure?
Will you pass my details to anyone else?
I placed an order, but i haven't received
my goods?
How do I use the products that I have
purchased?
How
can I be sure your site is secure?
We
have taken steps to ensure that when you enter sensitive information
at thehairshop like credit and debit card details that these
are done over a secure link from your browser to our servers.
To check that the connection is secure you can look for two
things, firstly, the url will start with https:// and not
http:// the s meaning that it is secure. Secondly there will
be a gold padlock displayed at the bottom of your browser,
indicating that the page you are viewing is secure.
All
secure information is sent over a digitally encrypted link
at 128 bits. Our secure certificate is authenticated by Thawte
you can view our certificate here.
Just
to give you an example of how long it would take to decrypt
128 bits the following was taken from this website. http://www.avolio.com/columns/pkiq+a.html
Q:
how long would it take someone to crack 128 bit encryption?
When the press talks about "cracking" or "breaking"
an encryption algorithm. They always seem to mean this: the
"attacker" decrypted a message by guessing the secret
key that was used for the encryption. This is not breaking
or cracking a particular algorithm. But it does demonstrate
the importance of key size. The key size -- the number of
bits used to store the key, which is an integer number --
determines the size of the key space, the number of possible
keys that can be used. If you knew that to decrypt a message
you needed to guess a number between 1 and 10, would you feel
challenged? How about between 1 and 1000? How about 1 and
1^38 (1 followed by 38 zeros). That is (roughly) the key space
using a 128-bit key. For comparison purposes, let’s
use a (so far) non-existent computer that can guess 1 trillion
(1 followed by 12 zeroes) keys a second. On average, it
would take around 2 million million million (2 followed by
18 zeroes) years to guess the key.
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Will
you pass my details to anyone else?
No,
we will never use your details other than within our own company.
To view our privacy policy click here.
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I
placed an order, but i haven't received my goods?
Firstly
this would depend on where in the world you live, if you are
outside of the UK then view our shipping
page which will give you estimated times that deliveries
take. If you are in the UK and you haven't received your goods
within 7 days of your purchase then you should follow these
simple steps.
Choose Login from the 'Customer Services' menu at the top
of the screen, once logged in select 'Review Previous Orders'
At the far right of the order in question, select 'YES' under
the tracking heading. Fill out your name and message and click
'continue' This way we can track the messages relating to
a specific order.
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